Bounce Patrol Help & Support

Tap the Grown-Ups button, pass the grown-ups gate, then tap Go Premium and choose Monthly or Annual.

Under Subscription, tap “Restore purchases”. If you bought on this Apple ID, it re-activates.

Tap “Manage subscription”. It opens Apple’s subscription settings, where you can switch between Monthly and Annual, or cancel. You keep access until the current period ends. You can also go to Settings, then [your name], then Subscriptions on your device.

Yes. Videos your child watches are saved automatically, and in Content Controls you can pick videos to always keep offline. With no internet, only saved videos appear.

Set a limit (15 to 60 minutes) in the Grown-Ups area. It counts only while your child is actually watching, so closing the app for a while starts it fresh. When the time is up, a gentle “time for a break” screen covers the app until you extend it or turn it off from the gate.

Locked songs and games need a subscription. Tapping one just gives a little wiggle, never a surprise charge. A subscription unlocks the whole library.

Yes. In Content Controls, tap the eye on any video to hide it from every section your child sees. Hidden videos are listed at the top so you can unhide them.

Use Guided Access: Settings, then Accessibility, then Guided Access. Triple-click the side button to lock the app open on one screen.

No. The app collects no personal information from children. Favourites and settings stay on the device, and there are no third-party ads or tracking. See our Privacy Policy for details.